Shipping
Every saber is assembled and quality-checked by hand before it leaves the workshop. Orders ship within 14-21 business days of being placed, excluding weekends and holidays. Once your package ships, you'll receive a confirmation email with a tracking number so you can monitor its status from our workshop to your doorstep.
After it ships, delivery takes a further 7-10 days. This applies to both domestic and international orders. Please read these as two separate stages: the build window first, then transit.
Shipping within the United States is free on every order. International shipping is a flat $50 USD, shown at checkout. International orders may incur additional customs, duties, or import taxes—these are the responsibility of the recipient. We cannot refund these fees.
We currently ship to the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand and the European Union. We cannot guarantee shipping to PO boxes or APO/FPO addresses—please provide a physical street address to ensure delivery. If your order is delayed due to incorrect address information or failure to clear customs, you will be responsible for any additional shipping or return costs.
If you need to change the shipping address after placing your order, contact us as soon as you can. Because every saber is built to order, there is usually plenty of time to update your details before it ships. Once the item has shipped, we cannot alter the destination.
Returns & Refunds
If you change your mind about your purchase, you may return the item within 30 days of delivery for a full refund of the product cost, provided the item is unused, in its original packaging, and all accessories (blade, charger, hex key, etc.) are included.
We pay return shipping. You will never pay to send an item back to us, and you will never pay for us to send a replacement out. That covers both directions, on every approved return.
To initiate a return, please contact our support team with your order number, reason for return, and photos if applicable. We will provide you with a return authorization, a prepaid label, and instructions. Please do not send items back without authorization as unauthorized returns may be refused or subject to a restocking fee.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 5-10 business days. Please note your bank or card issuer may apply its own processing time.
Warranty & Repairs
In addition to the return policy, each saber is covered by a limited manufacturer warranty for 1 year from the date of purchase. This warranty covers defects in materials or workmanship—such as malfunctioning electronics or structural failures under normal use, but excludes damage caused by misuse, modifications, or normal wear (e.g., cracked blade from improper use, cosmetic scratches, corrosion).
To submit a warranty claim, email us with your order number, description of the issue, and clear photos or video evidence. Once approved, we will guide you through repair or replacement. We cover shipping in both directions on warranty claims—you will not pay to send the item to us, and we ship the repaired or replacement item back at our cost. The warranty is only valid for the original purchaser and is not transferable.
If your saber arrives damaged due to shipping, please inspect the package immediately and contact us within 48 hours of delivery with photos of the damage. We will coordinate with you to either replace the item or issue a refund.
Exchanges
We do not currently offer direct exchanges for a different model. If you wish to exchange, you must first return the original item for refund and place a new order for the desired model.
Refunds after Use or Custom Orders
For customized sabers (engraved, pre-configured color profiles, unique finishes), or items that have been used or show signs of wear, we may refuse returns or apply a restocking fee. Normally such orders are final sale.
Non-Refundable Items
Any item returned beyond the 30-day return window, missing original packaging or accessories, or showing signs of use will not qualify for refund. Blades replaced due to wear or customization may be subject to a replacement fee rather than a full refund.
Shipping Delays & Lost Packages
We are not responsible for delays caused by customs, local postal services, or natural events. If a package is marked delivered by the carrier and you have not received it, please contact your local postal service first and then notify us. We will assist with investigations but cannot guarantee replacement if the carrier confirms delivery to the correct address.
Thank you for shopping with us. We're committed to ensuring you receive your saber in excellent condition and are available to help with any shipping, return or warranty questions you might have.
