Shipping policy

Shipping

 

Every saber is built to order. Orders ship within 14-21 business days after the order is placed, excluding weekends and holidays. Once your package ships, you will receive a confirmation email with a tracking number so you can monitor its status from our workshop to your doorstep. Delivery takes a further 7-10 days after shipping, in the US and internationally, depending on customs, location, and carrier.

Shipping within the US is free. International shipping charges are calculated at checkout based on your location and selected shipping method. International orders may incur additional customs, duties, or import taxes—these are the responsibility of the recipient. We cannot refund these fees.

We currently ship to most countries worldwide, but we cannot guarantee shipping to PO boxes or APO/FPO addresses—please provide a physical street address to ensure delivery. If your order is delayed due to incorrect address information or failure to clear customs, you will be responsible for any additional shipping or return costs.

If you discover you need to change the shipping address after placing your order, please contact us immediately. If your order has not yet shipped, we may be able to accommodate the change. Once the item has shipped, we cannot alter the destination.

 

Returns & Refunds

If you change your mind about your purchase, you may return the item within 30 days of delivery for a full refund of the product cost, provided the item is unused, in its original packaging, and all accessories (blade, charger, hex key, etc.) are included. We cover return shipping.

To initiate a return, please contact our support team with your order number, reason for return, and photos if applicable. We will provide you with a return authorization, a prepaid return label, and instructions. Please do not send items back without authorization as unauthorized returns may be refused or subject to a restocking fee.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 5-10 business days. Please note your bank or card issuer may apply its own processing time.

 

Warranty & Repairs

In addition to the return policy, each lightsaber is covered by a limited manufacturer warranty for 1 year from the date of purchase. This warranty covers defects in materials or workmanship—such as malfunctioning electronics or structural failures under normal use, but excludes damage caused by misuse, modifications, or normal wear (e.g., cracked blade from improper use, cosmetic scratches, corrosion).

To submit a warranty claim, email us with your order number, description of the issue, and clear photos or video evidence. Once approved, we will guide you through repair or replacement. You are responsible for shipping the product back to us (unless otherwise stated), and we will ship the repaired or replacement item back to you at our cost. The warranty is only valid for the original purchaser and is not transferable.

If your lightsaber arrives damaged due to shipping, please inspect the package immediately and contact us within 7 days of delivery with photos of the damage. We will coordinate with you to either replace the item or issue a refund.

 

Exchanges

We do not currently offer direct exchanges for a different model. If you wish to exchange, you must first return the original item for refund and place a new order for the desired model.

 

Refunds after Use or Custom Orders

Choosing a soundboard or blade length at checkout is a standard configuration option, not a custom order, and it does not affect your right to return. The 30-day return policy above applies to every saber we sell. Personalised items made to your own specification, such as custom engraving, cannot be returned unless they are faulty. Items that have been used or show signs of wear may be refused or subject to a restocking fee.

 

Non-Refundable Items

Any item returned beyond the 30-day return window, missing original packaging or accessories, or showing signs of use will not qualify for refund. Blades replaced due to wear or customization may be subject to a replacement fee rather than a full refund.

 

Shipping Delays & Lost Packages

We are not responsible for delays caused by customs, local postal services, or natural events. If a package is marked delivered by the carrier and you have not received it, please contact your local postal service first and then notify us. We will assist with investigations but cannot guarantee replacement if the carrier confirms delivery to the correct address.

Thank you for shopping with us. We’re committed to ensuring you receive your lightsaber in excellent condition and are available to help with any shipping, return or warranty questions you might have.