Welcome, young Padawan, the Force has guided you to the right place. Our Force Files hold the answers you seek about orders, shipping, and returns. For deeper wisdom, scroll to the archives below where the Privacy Policy and Terms & Conditions await. Explore freely, even the greatest Jedi once started with a single question.
THE FORCES FILES
Product & Technology
Are your sabers suitable for dueling?
Yes, our sabers are crafted for both collectors and duelists. They’re built with durable, combat-ready polycarbonate blades and solid metal hilts that can handle light to heavy dueling, depending on the model. Each saber is thoroughly tested for strength and durability so you can enjoy both display and performance use.
What is the difference between Baselit (RGB) and Neopixel sabers?
Baselit sabers use an ultra-bright LED inside the hilt to light up the blade. They’re lighter, extremely durable, and perfect for dueling. Pixel sabers have a full LED strip inside the blade that produces movie-accurate effects—smooth ignition, realistic scrolling, flash-on-clash, and color precision. Neopixel is best for collectors or anyone wanting the highest realism, while Baselit is ideal for heavy use and sparring.
What components are used in the hilt and blade?
Our hilts are made from aircraft-grade aluminum, giving them strength, balance, and a premium finish. The blades are made from thick polycarbonate, designed to absorb impacts without cracking. Inside the hilt, you’ll find a TXQ soundboard, rechargeable battery, and a high-intensity LED or Neopixel connector depending on the model.
Can I change the blade color?
Yes, every saber allows you to switch between multiple blade colors with ease. By pressing a specific button combination, you can cycle through an entire spectrum—reds, blues, greens, purples, and more. Many sabers include preset color profiles that can be customized further to your preference.
What soundboards come with your sabers and how do they differ?
Our TXQ sabers are powered by professional-grade soundboards that include multiple sound fonts, motion sensitivity, smooth swing effects, and clash detection. Higher-end boards provide additional customization, sound font uploads, and advanced lighting effects for Neopixel blades.
Can I swap out parts such as the blade or battery?
Yes, most of our sabers feature modular construction. The blade, battery, and sometimes the emitter or pommel can be replaced or upgraded. This makes it easy to maintain your saber over time or upgrade it with new components.
What battery type is used and how do I charge it?
All sabers come with rechargeable lithium-ion batteries. Most charge through a USB-C cable or dedicated charger included with the saber. Some models use removable battery cores that can be replaced or recharged separately.
Are blades replaceable?
Absolutely. Blades can be removed and replaced easily using the provided hex key or retention screws. Replacement blades and upgrade options are available in various lengths and thicknesses.
Can I connect two sabers to create a double-bladed saber?
Yes, several of our hilts are designed with removable pommels that can attach with a coupler, allowing you to combine two sabers into one staff. Couplers are sold separately unless otherwise included in a saber set.
What warranty do your sabers come with?
Each saber includes a limited manufacturer warranty that covers defects in materials and workmanship. The warranty does not cover damage caused by misuse, modification, or normal wear and tear. If a saber arrives defective or malfunctions under normal use, we’ll repair or replace it promptly.
Ordering & Payment
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment methods. All transactions are encrypted and processed securely to protect your information.
Can I cancel or modify my order after placing it?
Orders can usually be modified or canceled within a short window after being placed—before they’re processed for shipping. Once shipped, we can’t guarantee cancellations or changes, so please reach out immediately if you need to make adjustments.
Why did my payment get declined?
Payments can fail for several reasons, such as incorrect billing details, insufficient funds, or bank restrictions on online purchases. Double-check your information or contact your bank if issues persist.
Do you charge sales tax or import duties?
Sales tax applies to orders based on your local regulations. International orders may incur customs or import duties charged by your country’s customs agency. These fees are the responsibility of the customer.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide using trusted global carriers. Delivery times and rates vary depending on your region. Every order comes with tracking so you can monitor your shipment from dispatch to delivery.
How long does it take for my order to be processed and delivered?
Orders typically take 1–3 business days to process before shipping. Delivery usually takes 7–14 business days depending on your location and selected shipping method.
Which carriers do you use?
We work with reliable international shipping partners to ensure your saber arrives safely. Carriers may vary based on your region to offer the fastest delivery possible.
Can I change my shipping address after placing the order?
If your order hasn’t shipped yet, contact us right away to update your shipping address. Once the order has been processed or shipped, changes can no longer be made.
Do you ship to P.O. boxes or APO/FPO addresses?
In most cases, we cannot ship to P.O. boxes or military addresses. Please use a physical street address whenever possible to ensure successful delivery.
Who is responsible for customs or import fees?
Customers are responsible for paying any customs, duties, or import taxes that may apply when the package enters their country. These charges vary by destination.
Returns, Refunds & Warranty
What is your return policy?
We offer returns on unused products within a specific period after delivery. The saber must be in original condition with all packaging and accessories. Contact our support team before returning any item for approval and instructions.
What is covered by the warranty?
Our warranty covers issues such as defective parts, malfunctioning electronics, or assembly defects. It does not cover accidental damage, modifications, or cosmetic wear from dueling.
How do I start a warranty claim or repair request?
To begin a warranty or repair claim, contact our support team with your order number, detailed description of the issue, and clear photos or videos showing the problem. We’ll review it and guide you through the process.
Is the warranty transferable if I sell or gift the saber?
The warranty applies only to the original purchaser and cannot be transferred once sold or gifted.
What do I do if the saber arrives damaged?
Inspect your order upon arrival. If your saber arrives damaged, document it immediately with photos and contact us within 48 hours. We’ll work with you to resolve the issue quickly.
Specifications & Compatibility
What is the typical battery runtime?
Battery life depends on your saber type and brightness settings but typically lasts between 1.5 to 3 hours of continuous use on a full charge.
Are all blades the same length or can I choose a shorter one?
Standard blade length is about 36 inches, but shorter options are available for younger users or those preferring compact sabers.
Are Baselit and Neopixel blades interchangeable?
No. Baselit and Neopixel blades use different internal wiring and connectors. Always match the blade type with the correct hilt model.
What materials are used in the hilt and blade?
Hilts are precision-machined from aluminum alloy for durability and a balanced feel. Blades are constructed from thick, combat-ready polycarbonate, offering excellent resistance to impact.
Is the firmware on the soundboard upgradable?
Some advanced TXQ boards allow firmware updates and sound font customization. Check your product details or contact us to see if your saber supports these features.
Miscellaneous
Do you have a physical store or showroom?
We currently operate exclusively online but occasionally appear at conventions and events where customers can experience our sabers in person.
How do I maintain and care for my saber?
Keep your saber clean and dry. Avoid submerging it in water or exposing it to extreme heat. Charge the battery only with the supplied charger and avoid overcharging. When storing, disconnect removable batteries and keep the saber in a safe place.
What should I do if my saber won’t turn on?
First, ensure the saber is fully charged and that the kill key or safety switch is removed. If it still doesn’t power on, check all connections or contact support for troubleshooting help.
Are your sabers officially licensed or affiliated with any movie studio?
Our sabers are inspired by the Star Wars universe but are not affiliated with or licensed by Lucasfilm or Disney. They’re designed independently for fans, collectors, and duelists who want high-quality replicas and performance sabers.
May the answers be with you...
We hope the Force has guided you well through the archives of Saber works. If your curiosity still burns brighter than a kyber crystal, there’s no need to join the dark side—just ignite your journey and explore our collection. The galaxy of sabers awaits you, and the next legend to wield one could be you. Shop now and let your story begin.
Privacy Policy
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Terms & Conditions
Agreement
By accessing or making a purchase through Saber Works (“we,” “us,” “our”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use our site or place an order.
Products & Orders
We sell sabers and related accessories. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product description, or suspected fraud. Prices shown are as stated on the site, and we may change prices at any time.
Payment
Payment must be made in full at time of order using the methods made available on the site. You agree to provide current, complete, and accurate purchase and account information. You are responsible for all fees, taxes, or duties imposed by your country.
Shipping & Delivery
We ship to the addresses you provide. It is your responsibility to ensure shipping information is correct. Delivery times are estimates only. We are not liable for delays caused by carriers, customs, or factors beyond our control. International customers may incur import duties or taxes—these are your responsibility.
Returns & Refunds
If you wish to return a product, it must be unused, in its original condition and packaging, and returned within the timeframe specified on our Returns Policy page. Custom or personalized items may be final sale. For full details, please refer to our Shipping & Returns Policy.
Warranty
Our products include a limited manufacturer's warranty covering defects in materials or workmanship under normal use only. Damage from misuse, modification, normal wear, or dual use falls outside warranty coverage. Warranty is non-transferable and applies only to the original purchaser.
User Obligations
You agree not to misuse the website, submit false information, attempt to gain unauthorized access to our systems, or use the products in a manner inconsistent with their intended purpose, such as unsafe or prohibited modifications.
Intellectual Property
All content on the site, including text, graphics, logos, images, product names, and designs, is our property or licensed to us and protected by applicable intellectual property laws. You must not reproduce, distribute, or use our content without our express written permission.
Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your purchase or use of our products or website. Our total liability for any claim shall not exceed the amount you paid for the product.
Governing Law & Dispute Resolution
These Terms are governed by the state and federal laws of the United States of America. Any dispute arising under or in connection with these Terms shall be resolved by [arbitration/mediation/courts] in this country.
Severability & Waiver
If any provision of these Terms is found to be invalid or unenforceable, that provision will be struck out and the remainder shall remain valid. No waiver by us of any right shall be deemed a waiver of any other or future right.
Changes to Terms
We may update these Terms at any time. The “Last updated” date will reflect the most recent revision. Your continued use of the site or placing an order after changes means you accept the new Terms.