Return & Refund Policy

Effective Date: August 6, 2026

At Saber Works, we stand behind the quality of every lightsaber we sell. If you experience an issue with your order, we're here to help.

Returns

You may request a return within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in the same condition you received it.

• Include all original accessories, packaging, manuals, and components.

• Not show signs of misuse, modification, or damage caused a

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at starforged.saberworks@gmail.com.

  Please note that returns will need to be sent to the following address: 8510 Arcadia Ln, Davenport, FL 33896, United States
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return questions at starforged.saberworks@gmail.com
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at aidenmonke41@gmail.com.

  fter delivery.

Before sending anything back, you must contact our support team to receive return authorization and instructions. Returns sent without prior approval may be refused.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Custom-built or personalized lightsabers.

• Installed custom sound fonts or software modifications.

• Clearance, final sale, or discontinued products.

• Gift cards.

• Digital products or downloadable content.

Exchanges

If you received the wrong item or your product arrived damaged or defective, we will gladly replace it with the same item whenever possible.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear on your account.

Original shipping charges are non-refundable unless the return is the result of our error.

Return Shipping

If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for return shipping costs.

If the return is due to a manufacturing defect, shipping damage, or an error on our part, Saber Works will cover the reasonable cost of return shipping.

Damaged, Missing, or Incorrect Orders

Please inspect your order immediately after delivery.

If your package arrives damaged, contains missing items, or you received the wrong product, contact us within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

Claims are typically reviewed within 5 business days.

90-Day Warranty

Every Saber Works lightsaber includes a 90-day limited warranty covering manufacturing defects.

This warranty does not cover:

• Normal wear and tear.

• Cosmetic damage after delivery.

• Water damage.

• Accidental damage or misuse.

• Improper charging or battery damage.

• Unauthorized repairs or modifications.

• Damage caused by improper dueling or use outside the product's intended purpose.

If a warranty claim is approved, we may repair, replace, or refund the product at our discretion.

Order Cancellations

Orders may be canceled before they enter processing or production.

Because many of our lightsabers are built to order, once production has begun, cancellations may no longer be possible.

If your order has already shipped, it must follow the standard return process outlined above.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can resolve the problem quickly.

Filing a chargeback before contacting us may delay the resolution process and could require additional documentation.

Contact Us

For all return requests, warranty claims, or refund questions, please get in touch with our support team through the Contact page on our website before returning any items.

We are committed to providing fair, prompt, and professional customer service and will always work to resolve legitimate issues as quickly as possible.